The Greater Sandpoint Chamber of Commerce for Sandpoint, Idaho - TGIF Workshop-Improving Profit through Customer Service


Events Calendar

TGIF Workshop-Improving Profit through Customer Service

Date: October 15, 2010 Time: 12:00 PM - 1:30 PM

Bonner Business Development

William Jhung, Director Idaho Small Business Center at NIC

Registration Closed

Event Description

It’s a new economy. Markets have diminished and we may not see the likes of the pre-recession market activities for a long time. Competition will increase in intensity. Customer expectation and behavior have changed dramatically. In this economy, the key to building a business that is both profitable and sustainable is delivering more than what customers expect.

Here are some of the questions that will be answered in the workshop:

Just what is the big deal about customer service?

I am already too busy, why should I care about it?

How can customer service improve profit?

Can I put a dollar value to it?

What is customer service all about?

Can it really transform my business' profitability and sustainability?

About the Instructor:

William Jhung leads Idaho Small Business Development Center at the North Idaho College as the Director. Bill and his team facilitates leadership development by providing leadership, business training, and personalized coaching for business owners.

Prior to joining NIC, Bill served as the Executive Pastor of at a large church in Spokane, Washington. He has performed strategic planning and organizational alignment for World Vision, an international relief and development agency.

As an entrepreneur he started two ventures and turned around two failing Businesses. He also worked as a management consultant to Fortune 1000 companies in manufacturing, service as well as non-profit industries.

He began his career designing, building and running manufacturing plants. He holds an MBA with a focus in Finance and Entrepreneurial Management.

About TGIF Workshop Series

The TGIF Workshop series presented by Bonner Business Center provides business owners and professionals affordable, 90 minute workshops. The series is hosted by the Business Development Committee and sponsored by Horizon Credit Union, Holiday Inn Express & Suites, and Aaging Better In-Home Care.

Register Now

Register online with a Visa or MasterCard or stop by the Chamber offices located at 231 N. Third in downtown Sandpoint. The cost is $15 for members and $20 for non-members. Advanced reservations and pre-payment required. Refunds not available without a 48-hour notice due to catering and limited seating.

**When you register, please take a moment to write in the comments section what your knowledge level is. We want to make sure everyone gets the most from the workshops**

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